CAREERS
In September 2024, Highbourne Group welcomed two new senior leaders to further enhance its leadership team and propel the company's strategic objectives forward. We thought it was about time to tell you more!
Rachel Baldwin joins Highbourne Group as Chief People Officer, bringing with her an impressive background in strategic HR leadership, organisational development, and change management. Her previous roles at Pilgrim's UK and Arriva Plc have equipped her with the skills and insights necessary to drive forward Highbourne Group's people strategy.
Under Rachel's leadership, the Group aims to strive in an environment where colleagues feel welcomed, motivated, supported, and empowered. She is deeply committed to fostering an inclusive culture, recognising that "Our people are what set us apart. By creating an inclusive environment, we empower our teams to bring their best selves to work, innovate, and succeed," Rachel stated. Her focus on inclusivity will ensure that everyone feels valued and has the opportunity to contribute to the company's success.
Rachel's vision for Highbourne Group is to cultivate a workplace that not only attracts top talent but also retains it by offering a supportive and dynamic environment. She plans to implement forward-thinking HR practices that align with the company's strategic goals.
Joining Highbourne Group as Chief Digital Officer, Mark Allsop is set to lead the digital strategy across all the company's brands. With over two decades of experience working with multichannel businesses in the retail and leisure sectors, including Currys PLC and Merlin Entertainment, Mark's expertise will be instrumental in accelerating Highbourne Group's digital transformation and growth strategy.
Mark's appointment is an amazing move for the company as it seeks to enhance customer service, drive online revenues, and improve operational efficiency. Over the past year, Highbourne Group's City Plumbing brand has made significant strides in improving its digital customer experience. The launch of an enhanced website and a customer-focused app, along with the introduction of innovative tools, demonstrates the Group's commitment to embracing digital advancements.
Mark's leadership will focus on further developing Highbourne Group's online businesses, ensuring that digital channels are optimised to meet and exceed customer expectations. His strategic approach will involve leveraging cutting-edge technology to streamline operations and create seamless, personalised experiences for customers.
The additions of Rachel Baldwin and Mark Allsop mark a new era for Highbourne Group, one characterised by a strengthened focus on people and digital innovation. We are excited to welcome them both to the team!
